Charge Case Never Detected or Charged Earplug(s)?
Expected Charge Case Behavior
The expected behavior of the lights are as follows: https://hush.technology/faqs/glowing-and-charging-behavior/
Is Your Charge Case Charged?
If it’s not behaving as described above, please make sure your charge case has charge!
This light behavior means the charge case is out of battery, meaning you need to plug the USB charge cable into the back of the charge case to give it some juice.
Issue Unresolved? Reach Out To Us!
If you’re certain that your charge case has energy, but an earplug isn’t able to cause the charge case to turn on the corresponding light, your earplug may be defective, in which case, please email us at email@example.com explaining this and we can have a replacement sent out!