Why Can I Not Connect to My Earplugs? - Hush

Why Can I Not Connect to My Earplugs?

 

Troubleshooting Steps (Android)

Reset your bluetooth connection

The first thing to try, is to reset your Bluetooth connections.

For Android, to do this, you need to go to “Settings” > “Bluetooth” > and then toggle the switch off, then back on.

 

Restart your smartphone

Hold the power button on your smartphone and select the option to power off the device.

Once the device is fully powered off, go ahead and power it back on.

 

Unable to connect bug

If you have:
1) Reset your bluetooth connections
2) restarted your smartphone

then it may be that the earplug is stuck in a rare “unconnectable” software mode, and the only way to resolve it is to reset the earplugs.

If you are on the latest app version, and the earplugs are successfully updated to the latest earplug software, then you can reset the earplugs by plugging them into the charge case 10 times in a row. Each earplug plug-in should be done at a pace of 2 seconds in, 2 seconds out. Make sure that the lights are glowing blue each time you plug the earplugs in – sometimes the charge case may be slow to detect it.

After resetting using the above techniques, please turn the earplugs back on by plugging them into the charge case.

There is also the probability that if you are using a not-as-common Android smartphone that we may have not tested, this non-connecting issue may be due to an Android device compatibility issue. In this case, please email us at support@hush.technology with your Android smartphone model number and OS number so that we can try to ensure compatibility!

 

Troubleshooting Steps (iOS)

Reset your bluetooth connection

The first thing to try, is to reset your Bluetooth connections.

For iOS, to do this, you need to go to “Settings” > “Bluetooth” > Select your individual Hush’s using the circular blue “i” tab > Tap “Forget This Device.” Then toggle the Bluetooth switch off, then back on. Then, go back into the Hush app and try to manually reconnect to your Hush.

 

Restart your smart phone

Hold down the power button and slide to power off.

Once the device is fully powered off, go ahead an power it back on.

 

Unable to connect bug

If you have:
1) Reset your bluetooth connections
2) restarted your smartphone

then it may be that the earplug is stuck in a rare “unconnectable” software mode, and the only way to resolve it is to reset the earplugs.

If you are on the latest app version, and the earplugs are successfully updated to the latest earplug software, then you can reset the earplugs by plugging them into the charge case 10 times in a row. Each earplug plug-in should be done at a pace of 2 seconds in, 2 seconds out. Make sure that the lights are glowing blue each time you plug the earplugs in – sometimes the charge case may be slow to detect it.

After resetting using the above techniques, please turn the earplugs back on by plugging them into the charge case.