Why Do Uploads Keep Getting Stuck? - Hush

Why is My Upload Failing to Complete?

 

Is Your App Up to Date?

First, make sure that you have the latest app! Please check that there are no pending app updates in the App Store (iOS) or Google Play (Android). If you’re on the latest app version, then try resetting your Bluetooth connections.

 

Troubleshooting Steps (Android)

Reset your bluetooth connection

The first thing to try, is to reset your Bluetooth connections.

For Android, to do this, you need to go to “Settings” > “Bluetooth” > and then toggle the switch off, then back on.

 

Restart your smartphone

Hold the power button on your smartphone and select the option to power off the device.

Once the device is fully powered off, go ahead and power it back on.

 

Reset your earplugs

If your earplug is up to date, you are able to reset your earplugs by plugging them into the charge case 10 times in a row. Each earplug plug-in should be done at a pace of 2 seconds in, 2 seconds out. Make sure that the lights are glowing blue each time you plug the earplugs in – sometimes the charge case may be slow to detect it.

 

Check Proximity!

Finally, make sure your earplugs are close to your phone when trying to upload, as the sound upload may not be as smooth if you are far away from the device or have things obstructing the signal path.

Despite these steps, if you are still having the same issues, please let us know by emailing us at support@hush.technology with your:

1) Smartphone model number
2) Smartphone OS version
3) Hush serial number (14 digit alphanumeric found on the bottom of the charge case)
4) Description of what you tried and what symptoms you’re still experiencing.

 

Troubleshooting Steps (iOS)

Reset your bluetooth connection

The first thing to try, is to reset your Bluetooth connections.

For iOS, to do this, you need to go to “Settings” > “Bluetooth” > Select your individual Hush’s using the circular blue “i” tab > Tap “Forget This Device.” Then toggle the Bluetooth switch off, then back on. Then, go back into the Hush app and try to manually reconnect to your Hush.

 

Restart your smart phone

Hold down the power button and slide to power off.

Once the device is fully powered off, go ahead an power it back on.

 

Reset your earplugs

If your earplug is up to date, you are able to reset your earplugs by plugging them into the charge case 10 times in a row. Each earplug plug-in should be done at a pace of 2 seconds in, 2 seconds out. Make sure that the lights are glowing blue each time you plug the earplugs in – sometimes the charge case may be slow to detect it.

 

Check Proximity!

Finally, make sure your earplugs are close to your phone when trying to upload, as the sound upload may not be as smooth if you are far away from the device or have things obstructing the signal path.

Despite these steps, if you are still having the same issues, please let us know by emailing us at support@hush.technology with your:

1) Smartphone model number
2) Smartphone OS version
3) Hush serial number (14 digit alphanumeric found on the bottom of the charge case)
4) Description of what you tried and what symptoms you’re still experiencing.